Thank you for your honest review and feedback, Roel. We sincerely appreciate you taking the time to share your experience with our United We Stand Tee, and we're honored that you chose to make such a significant investment in our brand following your positive experience with our products in the past.
We deeply regret to hear about the significant sizing inconsistency you've encountered between your previous purchase and your recent order of 13 shirts. Delivering consistent sizing across our product lines and maintaining that consistency over time is crucial, so any variation that leads to such a dramatic difference in fit is completely unacceptable. Please know that we're taking your comments very seriously as we re-evaluate our sizing specifications and quality control measures for our entire apparel collection.
While we cannot undo the disappointment this situation has caused, your detailed feedback about the drastic change in sizing is invaluable for our product development team. We understand how frustrating it is to receive products that differ so significantly from your previous experience with our brand, especially when making a substantial purchase based on that prior satisfaction. We're committed to addressing these inconsistencies to ensure our loyal customers can confidently order based on their previous experiences with our products.
Our support team at support@gymreapers.com will ensure you receive proper resolution. We understand the significant inconvenience of receiving multiple items that don't align with our previous sizing standards, and we're dedicated to delivering apparel that maintains consistent measurements across our entire collection and over time.