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Answers about Returns and Exchanges

We believe in making every situation right and standing behind our products. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of receipt. The returns process is quick and easy. To start a return please click here and get started.

 

How do I know if my item qualifies for a return? 

Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. We will accept returns within 30 days for issues such as: 

- Incorrect size (I have a sizing issue, either too big or too small)
- General dissatisfaction or complaint (I don’t like it/thought it was something else)

 

NOTE: If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Items that have defects like missing stitching or incorrect length are eligible for replacement under our Gymreapers guarantee. The Gymreapers guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.

 

Can I exchange my item if it’s defective? 

Yes. We only replace items if they’re defective or damaged. If you need to exchange it for the same item or an item of similar value, you can click here to get started. The portal will direct you through the exchange process. 

 

I need to return my item(s) - United States

You can return or exchange purchases from Gymreapers by mail, regardless of where you made your purchase. Prior to starting your return process, be sure you have your order information and photos of the issue. To begin the return process  click here


We offer exchanges for the same item or similar-priced items. You must return the item and reorder it through our website. Return shipping costs will be reimbursed if it has been an error by our warehouse or a manufacturer's defect. You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. Returns and exchanges will not be accepted if there is no proof of purchase.

 

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.

Should you need it, the returns mailing address is:

Gymreapers

Attn: Returns

2215 S Hervey Street

Boise, Idaho USA 83705

 

I need to return my item(s) - International 

Similar to US returns, you can return or exchange purchases from Gymreapers by mail, regardless of where you made your purchase. Prior to starting your return process, be sure you have your order information and photos of the issue. To begin the return process  click here

 

We offer exchanges for the same item or similar-priced items. You must return the item and reorder it through our website.  Return shipping costs will be reimbursed if it has been an error by our warehouse or a manufacture’s defect. You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. Returns and Exchanges will not be accepted if there is no proof of purchase.

 

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.

 

Are there customs duties and charges?

Yes. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond our control, which may be beyond the original delivery estimates. International orders may be subject to import duties or charges implemented by a specific country, we have no control over these fees and are not liable for the charges which may incur.

 

Should I use mail insurance if I send a return? 

Yes. If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Gymreapers is not responsible for packages lost in transit without proof of tracking. If you return merchandise that does not meet the conditions of the 100% Satisfaction Guarantee, it will be sent back to you at your expense.

 

Where do I send my return? 

Our returns system has been upgraded and takes just minutes to complete your request. To send your item(s) back to us, please click here.

 

When will I get my refund? 

Once your return is received and inspected, we will send you an email to confirm possession of your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. 

 

I still haven’t received my refund

This is not standard and we apologize for the issues. If you haven’t received a refund yet, please double check your bank account for the date around the original purchase. Some banks back-date refunds. 


Next, you should contact your credit card company (if you used a third party or special exception). It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us via email at returns@gymreapers.com.


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