NOTE: If you're exchanging a Belt Box please only return the belt. When completing your return, you will select the 'Belt Box' option under the 'Action' field.
We do our best to get all orders shipped within 24-48 hours. If you need to change or cancel your order, please follow these steps:
• Chat or email our support team right away
• Put CHANGE/CANCEL ORDER in the subject line
• Include your order number and request
NOTE: We cannot guarantee order changes/cancellations. We will do our best to accommodate your request if it is received within the stated time frame before shipping.
We believe in making every situation right and standing behind our products. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of receipt. We will refund the price of the items, minus shipping charges. Visit the returns portal to request a return authorization and ship it back to us.
Here's how the returns portal works:
1) Select the items you’d like to return
2) Choose the appropriate action (store credit, exchange, or refund)
3) Select the best reason that describes the return
4) Provide any comments or additional notes for your return
5) Select ‘continue’ to move forward with the return process
6) Choose how you would like to return your order (shipping)
7) Lastly, hit the submit button to send your return request
We will send you a confirmation email with the return instructions once your request has been processed. Please check your inbox and spam folder. You are required to pay the return cost of shipping if you're sending the item back to us (for a return or exchange). A restock fee of 15% applies to all items that are returned used or without their original packaging.
How do I know if my item qualifies for a return or exchange?
Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise. We will accept returns within 30 days and exchanges for 45 days (from original purchase date) for issues such as:
1) Incorrect size (I have a sizing issue, either too big or too small)
2) General dissatisfaction or complaint (I don’t like it/thought it was something else)
NOTE: If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Items that have defects like missing stitching or incorrect length are eligible for replacement under our Gymreapers guarantee. The Gymreapers guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.
Are there items that don't qualify for a return?
We will do everything possible to make sure you're satisfied with our gear and apparel, however there are certain circumstances in which we cannot accept returns. Due to shipping and handling costs, we cannot cancel or refund merchandise such as kettlebells (or heavy items). Please note that reduced price items and clearance items are final sale and are not eligible for a refund. The reasons an item cannot be returned are (but are not limited to):
1) Equipment has been worn and does not meet hygiene standards (not under warranty)
2) Items show clear indication that they have been worn or washed
3) Items are covered in hair or debris or dirt - these will not be accepted
4) Item(s) that have been discontinued or are no longer sold on the website
5) Merchandise that was purchased on clearance or reduced price (these items are final sale)
6) Items that have been reserved (on preorder) or require heavy item shipping.
NOTE: We inspect all returns by hand. If your return meets any of the reasons above, we have no choice but to reject the return. The item will be shipped back to you and you will be notified of the decision.
Can I exchange my item for another one?
Yes. We offer a 45-day exchange time-frame for products of equal or lesser value. We will also replace items if they’re defective or damaged. If you would like to proceed with an exchange, you can click here to get started.
We do not cover shipping charges for sending an exchange to us. However we will cover the shipping charges to send the newly exchanged item back to you. Please note that items can sometimes go out of stock quickly. In rare circumstances, we may not be able to make a requested exchange for the item. If this is the case, we will refund your form of payment for the purchase amount.
I need to return my item(s) - United States
You can return or exchange purchases from Gymreapers by mail, regardless of where you made your purchase. Prior to starting your return process, be sure you have your order information and photos of the issue. To begin the return process click here.
We offer exchanges for the same item or similar-priced items. You must return the item to us before we can send your exchanged item. Return shipping costs will be reimbursed if an error was made by our warehouse team, or if it's a manufacturer's defect. You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. Returns and exchanges will not be accepted if there is no proof of purchase.
I need to return my item(s) - International
Similar to US returns, you can return or exchange purchases from Gymreapers by mail, regardless of where you made your purchase. Prior to starting your return process, be sure you have your order information and photos of the issue. To begin the return process click here.
We offer exchanges for the same item or similar-priced items. You must return the item and reorder it through our website. Return shipping costs will be reimbursed if it has been an error by our warehouse or a manufacturer’s defect. You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. Returns and Exchanges will not be accepted if there is no proof of purchase.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
Are there customs duties and charges?
Yes. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond our control, which may be beyond the original delivery estimates. International orders may be subject to import duties or charges implemented by a specific country, we have no control over these fees and are not liable for the charges which may incur.
Am I responsible for value-added tax (VAT)?
In accordance with the laws governing the members of the European Union (EU), orders shipped to countries within the EU are subject to charge VAT. The rate is charged in compliance to the local legislation of each EU member state. Gymreapers will not charge you this rate at checkout, however the VAT rate will be assessed for the package in the destination country of your order. This rate is not set or administered by Gymreapers, however it will be your responsibility to handle upon delivery.
Should I use mail insurance if I send a return?
Yes. If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Gymreapers is not responsible for packages lost in transit without proof of tracking. If you return merchandise that does not meet the conditions of the 100% Satisfaction Guarantee, it will be sent back to you at your expense.
Where do I send my return?
Our returns system has been upgraded and takes just minutes to complete your request. To send your item(s) back to us, please click here to get started. You will be guided through the process and be provided with return instructions (including an address).
When will I get my refund?
Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 3-5 business days for returns processing after your package is received at our location. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. You will see the credit in your account within 3-5 business days. Please note, we refund the total amount of your items, minus shipping charges.
I still haven’t received my refund
This is not a typical situation and we apologize for the issues. If you haven’t received a refund yet, please double check your bank account for the date around the original purchase. Some banks back-date refunds to the original purchase date.
Next, you should contact your credit card company (if you used a third party or special exception). It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us via email at email@example.com.
What items are covered under warranty?
For a complete overview of our warranty items and the warranty information, we have dedicated warranty page. Head there find answers or request a replacement item.