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GET STARTED WITH YOUR RETURN


Answers about Returns and Exchanges

We believe in making every situation right and standing behind our products. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of receipt. Visit the returns portal to request a return authorization and ship it back to us. 

Here's how the returns portal works: 

1) Select the items you’d like to return

2) Choose the appropriate action (store credit, exchange, or refund)

3) Select the best reason that describes the return

4) Provide any comments or additional notes for your return

5) Select ‘continue’ to move forward with the return process

6) Choose how you would like to return your order (shipping)

7) Lastly, hit the submit button to send your return request 

We will send you a confirmation email first, then a second email with the return instructions once your request has been approved. Please check your inbox and spam folder. You are required to pay the return cost of shipping if you're sending the item back to us. A restock fee of 15% applies to all items that are returned used or without their original packaging. 


How do I know if my item qualifies for a return? 

Unfortunately, we do not accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original packaging and ensure you don't wash or use the merchandise. We will accept returns within 30 days for issues such as: 

1) Incorrect size (I have a sizing issue, either too big or too small)
2) General dissatisfaction or complaint (I don’t like it/thought it was something else)

NOTE: If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Items that have defects like missing stitching or incorrect length are eligible for replacement under our Gymreapers guarantee. The Gymreapers guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. 


Are there items that don't qualify for a return? 

We will do everything possible to make sure you're satisfied with our gear and apparel, however there are certain circumstances in which we cannot accept returns. Due to shipping and handling costs, we cannot cancel or refund merchandise such as kettlebells (or heavy items). Please note that reduced price items and clearance items are final saleand are not eligible for a refund. The reasons an item cannot be returned include (but are not limited to):


1) Equipment has been worn and does not meet hygiene standards (not under warranty)

2) Items show clear indication that they have been worn or washed

3) Items are covered in hair or debris or dirt - these will not be accepted

4) Item(s) that have been discontinued or are no longer sold on the website

5) Merchandise that was purchased on clearance or reduced price (these items are final sale)

6) Items that have been reserved (on preorder) or require heavy item shipping.

 

Can I exchange my item if it’s defective? 

Yes. We only replace items if they’re defective or damaged. If you need to exchange it for the same item or an item of similar value, you can click here to get started. The portal will direct you through the exchange process. 

 

I need to return my item(s) - United States

You can return or exchange purchases from Gymreapers by mail, regardless of where you made your purchase. Prior to starting your return process, be sure you have your order information and photos of the issue. To begin the return process click here


We offer exchanges for the same item or similar-priced items. You must return the item and reorder it through our website. Return shipping costs will be reimbursed if it has been an error by our warehouse or a manufacturer's defect. You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. Returns and exchanges will not be accepted if there is no proof of purchase.

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount. Should you need it, the returns mailing address is:


Gymreapers

ATTN: Returns

1533 NW 1st Street

Meridian, ID 83642

 

I need to return my item(s) - International 

Similar to US returns, you can return or exchange purchases from Gymreapers by mail, regardless of where you made your purchase. Prior to starting your return process, be sure you have your order information and photos of the issue. To begin the return process click here

 

We offer exchanges for the same item or similar-priced items. You must return the item and reorder it through our website.  Return shipping costs will be reimbursed if it has been an error by our warehouse or a manufacture’s defect. You must have a proof of purchase (online receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. Returns and Exchanges will not be accepted if there is no proof of purchase.

 

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.

 

Are there customs duties and charges?

Yes. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond our control, which may be beyond the original delivery estimates. International orders may be subject to import duties or charges implemented by a specific country, we have no control over these fees and are not liable for the charges which may incur.

 

Should I use mail insurance if I send a return? 

Yes. If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Gymreapers is not responsible for packages lost in transit without proof of tracking. If you return merchandise that does not meet the conditions of the 100% Satisfaction Guarantee, it will be sent back to you at your expense.

 

Where do I send my return? 

Our returns system has been upgraded and takes just minutes to complete your request. To send your item(s) back to us, please click here. Should you need it, the returns mailing address is:

Gymreapers

ATTN: Returns

1533 NW 1st Street

Meridian, ID 83642

 

When will I get my refund? 

Once your return is received and inspected, we will send you an email to confirm possession of your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. 

 

I still haven’t received my refund

This is not standard and we apologize for the issues. If you haven’t received a refund yet, please double check your bank account for the date around the original purchase. Some banks back-date refunds. 


Next, you should contact your credit card company (if you used a third party or special exception). It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us via email at returns@gymreapers.com.


What items are covered under warranty? 

For a complete overview of our warranty items and the warranty information, we have dedicated warranty page. Head there find answers or request a replacement item.


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