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Customer Service Representative

October 13, 2021 2 min read

Gymreapers is looking to add an exceptional Customer Service Representative to our powerful and fast-paced team. Headquartered in Meridian, Idaho we work tirelessly to support our customers, athletes, and gym-goers on all fronts, all around the world.

A successful Customer Service Representative should have basic knowledge of systems and procedures obtained through work experience or education, such as:

  • Phenomenal verbal and written communication skills
  • Digital literacy such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation
  • Problem-solving and basic math skills 
  • Ability to effectively help people through various order problems and general inquiries while maintaining professionalism and compassion

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. You must:

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any order issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on all call issues

Requirements and Qualifications

Education: No specific education is required. Completion of high school education/GED, degree, and/or industry certification(s) will help support your success in this position.

Experience: No specific experience is required. However, prior work history in contact/call center, customer service, and/or fitness environment will help support your success in this position. 

 

How to Apply

If your background and skill set meets the criteria, please fill out an application and send it with a current resume to support@gymreapers.com.

Shift: Full-time, Monday through Friday, 8 a.m. to 5:00 pm.

Pay: Depending on Experience 



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